Job Title:
Customer Service Technician
Location:
Greenville, MI
Pay:
$24/hr
Shift:
1st shift 8am-5pm
Job Summary
We are seeking a
Technical Support Specialist
to provide continuous phone and email assistance for
technical and warranty service-related issues
. You will work closely with end-users, dealers, distributors, and service centers to deliver effective troubleshooting solutions and ensure customer satisfaction. This role requires strong problem-solving skills, technical knowledge, and the ability to navigate company databases while providing prompt, professional support.
Essential Duties
- Provide
diagnostic support
and resolution for field service issues
- Capture service call information and manage related tasks
- Communicate
company warranty
and
repair policies
clearly and accurately
- Respond to inquiries from customers and assist with service-related website requests
- Provide technical service support to
manufacturing, purchasing, and engineering teams
- Collaborate daily with the
Technical Support Leader
to resolve issues efficiently
- Navigate company databases and service systems to access and share technical information
- Process
order entry
for parts or services as needed
- Assist customers in locating service agents and distributors online
- Occasionally perform
appliance repairs
in homes, labs, or dealer stores
- Perform other duties as assigned
Qualifications
- HVAC degree
with an emphasis on refrigeration preferred
- Field service experience
is highly desirable, especially with
gas, electric, or wood-burning appliances
(ranges, refrigerators, dishwashers, etc.)
- Experience working with a
database management system
and customer service environment
- Strong
diagnostic and troubleshooting skills
- Excellent
phone etiquette
and ability to manage inquiries via email professionally
- Clear and effective
verbal and written communication skills
- Proficiency in
Microsoft Office Suite (Word, Excel)
and
Outlook
- Ability to work assigned shifts and pass a pre-employment drug screening
Preferred Skills
- Experience troubleshooting
appliance repair
issues
- Technical aptitude to assist service companies with problem resolution
- Strong attention to detail when capturing and documenting service information
- Dedication to
continuous improvement
in both customer service and company performance
How to Apply
Join our team and make a difference! Apply online today at
https://www.workboxstaffing.com/job-results#SearchJobs
