Technical Support Specialist I
Location: Fort Wayne, IN
Pay: $20.00-$27.00 per hour
Pay: $20.00-$27.00 per hour
Direct Hire Opportunity!
Job Summary
Are you a tech-savvy problem solver who enjoys working directly with customers? We’re seeking a Technical Support Specialist I to support and maintain Denali’s technical solutions at customer locations. In this role, you’ll be a key contributor to system performance, customer satisfaction, and successful on-site installations while working in dynamic field environments.
What You’ll Be Doing
As a Technical Support Specialist I, your core responsibilities will include:
- Installing, configuring, and maintaining Denali hardware and software solutions at customer sites
- Troubleshooting and diagnosing technical issues to ensure system functionality and optimal performance
- Collaborating with customers to understand requirements and deliver tailored technical solutions
- Conducting on-site assessments to confirm system compatibility and performance
- Providing hands-on training to customer staff on system operation and maintenance
- Working closely with engineering teams to improve and customize solutions based on client feedback
- Documenting installations, configurations, and troubleshooting activities accurately
- Communicating clearly with customers to address inquiries and provide ongoing technical support
In addition, you will support warehouse operations between assignments and travel extensively to customer locations as needed.
What We’re Looking For
Qualifications:
- High School Diploma or equivalent
- 1–3 years of experience in technical support, IT, hardware, or software environments
- Experience supporting both proprietary and standard applications
- Forklift certification or willingness to obtain
- Ability to travel up to 100% of the time
Skills:
- Strong hardware and software troubleshooting abilities
- Excellent written and verbal communication skills
- Customer-focused mindset with strong problem-solving skills
- Ability to document processes and follow technical procedures
- Comfortable working independently and as part of a team
Work Environment & Physical Requirements
- Work is performed in professional office, warehouse, and customer-site environments
- Frequent computer and office equipment use
- Ability to move equipment and boxes weighing up to 25 lbs
- Extended periods of standing, sitting, and moving throughout workspaces
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