Machine operators play an incredibly important role in production and manufacturing facilities. It’s a critical safety position that also tremendously impacts productivity, quality control, and ultimately your bottom line. But each machine operator is part of a larger team that must coordinate closely to reduce backups and keep operations running smoothly. Therefore, clear and effective communication is essential. Here’s how you can help.
Build a Strong Foundation
It all begins with a company culture that prioritizes collaboration. Encourage cross-departmental communication, teamwork, and problem-solving. Foster an atmosphere in which everyone works together to support common goals rather than competing against each other.
Establish Clear Communication Channels
Ensure your machine operators and other team members have the resources they need to communicate with each other and management. Implement a structure in which each person knows who to turn to with questions or challenges, as well as how to provide feedback to management.
Provide Detailed Instructions
Set your machine operators up for success by clearly explaining your expectations. Ensure each person is fully trained on operating their machines, including routine maintenance and basic troubleshooting. Teach them what to do if an issue arises, including how to document the problem and who to notify.
Model Active Listening Techniques
Active listening builds connections, deepens trust, and helps to ensure that valuable information is not overlooked. Show your team members how to use such techniques as:
- Ask open-ended questions that probe beneath the surface of what’s being stated.
- Summarize what you think the other person said, and then ask if you got it right.
- Maintain eye contact. Nod and give verbal affirmations that you understand what’s being said. Bring up relevant information that was previously shared.
Active listening takes some practice, but the results are worth it. Active listening techniques help everyone feel valued, while reducing the likelihood of miscommunication.
Looking For New Employees?
Workbox Staffing partners with light industrial companies to provide temporary, temp-to-hire, or permanent employees in more than 30 locations across the Midwest, Midatlantic, and Southeast. If you’re ready to grow your workforce, get in touch with us today!
